FREQUENTLY ASKED QUESTIONS

Below is a list of our most frequently asked questions. If you do not find the answer to your questions below, please feel free to contact us via e-mail or call us at (630) 898-2333. We look forward to discussing your business needs.

1. What is the usual production time for my order?
2. What is Priority Rush Service all about?
3. I want to include my logo on my awards. Do you accept digital artwork?
4. What other special services do you offer?
5. How much does engraving or etching cost?
6. Will I be notified when my order does ship?
7. What methods of shipping are available and at what cost?
8. What if my awards arrive damaged or engraved incorrectly?
9. Can I return any items for a refund?
10. What methods of payment do you accept?
11. Will my order and credit card information be safe?
12. Will you sell or otherwise distribute my email address or other information about me?
13. Do you have a showroom?
14. What if I have more questions?

1. What is the usual production time for my order?

Normal production time for most items is 5 business days. Large orders or custom designed pieces can take longer and will be quoted prior to the beginning of production. Please advise us of your specific event date. We will schedule production to allow ample shipping time for you to receive your awards a few days prior to that date. However, delays in artwork approval or shortened production time could result in the need for Priority shipping and/or Priority or Express Service.

2. What is Priority Rush Service all about?

We understand that sometimes the need for an award comes up unexpectedly. When that occurs, we are ready, willing and able to help you meet your deadline. In order to maintain our commitment to helping YOU look good, we offer Priority Rush Service on many products - complete with personalized engraving and ready for presentation!

This premium rush service is available for the following fees:
Priority Service - product will ship the next business day - 20% of entire order; shipping charges are additional. Priority Service is subject to availability of inventory and production capacity.

Please contact our awards team at 1-630-898-2333 for more details. We'll do everything in our power to make your awards program a success!

3. I want to include my logo on my awards. Do you accept digital artwork?

Yes, usually with no problems if you provide PC based artwork.

Click here for a complete explanation of our artwork requirements.

4. What other special services do you offer?

Fulfillment Services
Want to establish a continuing recognition program but don't want to store a lot of products? We offer complete fulfillment services as part of our customer support program. We can maintain your inventory of awards or gifts and have them personalized and shipped to your offices or event in plenty of time for presentation. Contact Bob Watermann for more details!

Custom Design Services
We maintain a complete art department as one of the most important parts of our customer service. Using our creative resources, we can design and execute an award that will be unique to your organization. Using our vast resources we can produce custom awards for you in many materials. Let us turn your concepts into reality! Contact us today!

5. How much does engraving or etching cost?

Most trophies include 35 FREE Characters. Most trophies do not have room to accommodate more lettering. If additional room is available, additional characters are .10 each.

Plaque lettering varies per job and per plaque. Most plaques include 100 Characters of Lettering.  Logos and custom graphics are subject to a $25 set-up charge if clean, camera-ready artwork is provided.  If multiple plaques are purchased two free line changes are included.  Additional Line changes are $2.50 each.

6. Will I be notified when my order does ship?

Yes, we will email you with notification that your order has shipped.

7. What methods of shipping are available and at what cost?

We will ship your order via UPS Ground service; therefore we cannot ship to PO Boxes, only street addresses. Rush orders may be upgraded to 3-Day Select or Next Day Air service at an additional cost. If you want us to use your shipper number please provide this at time of order.

8. What if my awards arrive damaged or engraved incorrectly?

Your order passes through two quality control stations prior to being shipped to you. However, in the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our expense.  If the error was on your part (i.e. incorrect spelling for a name) we will still replace the incorrect piece(s) as quickly as we can for a nominal fee. Regardless of the nature of the error, we will make every effort to have the corrected awards to you in time for presentation.

If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS inspection. Please inspect the exterior of your packages carefully upon receipt and report any obvious damage to the courier. In the event of damage, we will assist you in any way possible. You must notify us within 24 hours of receipt of delivery.

9. Can I return any items for a refund?

No products may be returned.  Because of the highly personalized nature of award products they are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.

10. What methods of payment do you accept?

We accept MasterCard, Visa, American Express and Discover card when you place your order. Your card will be charged when the order is completed.

11. Will my order and credit card information be safe?

We take the greatest care in protecting your credit card information. In the unlikely event of credit card fraud, we will cover the first $50 and the credit card company will take responsibility for the rest. In addition, we will do our very best to work with the credit card company to assure that the problem is resolved with minimum hassle.

12. Will you sell or otherwise distribute my email address or other information about me?

We will never sell, trade, rent, disclose, or make available personally identifiable information about you to any third party, ever.

13. Do you have a showroom?

Yes, at 2500 square feet our showroom is the largest around and is conveniently located on New York Street in Aurora. We are 3.5 miles west of Route 59 and 3.5 miles South of I-88.

Johno’s / Midwest Awards
1804 E. New York Street
Aurora, Illinois 60505

Showroom hours are:
Monday 9:00-5:30 p.m. Tuesday-Friday 9:00-6:00 p.m. Saturday 9:00-1:00 p.m. Closed Sunday

14. What if I have more questions?

Please contact us

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